DVS (Document Verification Service) is the Australian Government's official service for verifying identity documents. It's the same authoritative data source used by banks, fintechs, and major identity providers.

When will VeroID launch?

VeroID is targeting Q2 2026, approximately 4-6 months away. Early access customers will get sandbox access as soon as it's ready.

How much does VeroID cost?

VeroID charges a $500 one-time activation fee (normally $750) and $1.50 per verification. No monthly fees, no contracts, no volume commitments.

Is this the same data as greenID or Equifax?

Yes! VeroID connects to the same government DVS system that powers greenID, Equifax IDMatrix, and other enterprise providers. The difference is pricing and developer experience.

No, credits never expire. Buy what you need, use them when you need them. No pressure to hit volume commitments.

What documents can VeroID verify?

VeroID can verify Australian driver's licences (all states), passports, Medicare cards, visas, ImmiCards, birth certificates, and citizenship certificates.

Privacy Policy

Last updated: 28 January 2026

1. About This Policy

This Privacy Policy explains how One Shot Ventures Pty Ltd (ABN 50 690 149 609), trading as VeroID (“we”, “us”, “our”), collects, uses, discloses, and protects personal information.

VeroID is an Australian company subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting the privacy of all individuals whose information we handle.

2. Our Service

VeroID operates as a Document Verification Service (DVS) Gateway Service Provider. We provide business-to-business (B2B) identity verification services that enable our business customers (“Gateway Users”) to verify Australian identity documents through the government's DVS.

We do not provide consumer-facing identity verification services directly to individuals.

3. Information We Collect

3.1 Business Customer Information

When you sign up as a VeroID customer, we collect:

Business name and ABN
Contact details (name, email, phone)
Billing information (processed by Stripe)
Account credentials

3.2 Identity Verification Data

When our business customers submit identity verification requests through our API, we process:

Identity document details (e.g., document type, document number)
Personal details for matching (e.g., name, date of birth)
Verification results (match/no match)

Important: This data is collected and processed on behalf of our business customers. The individual whose identity is being verified must have provided their express consent to our business customer before any verification request is submitted.

3.3 Transaction Records

We maintain records of:

Verification transaction IDs
Timestamps
Document types verified
Verification outcomes (pass/fail)
Business customer identifiers

4. How We Use Information

We use personal information to:

Process identity verification requests through the DVS
Provide verification results to our business customers
Manage customer accounts and billing
Provide customer support
Comply with legal obligations and DVS requirements
Maintain security and prevent fraud
Improve our services

5. Data Minimisation

We follow strict data minimisation practices in accordance with DVS Gateway Service Provider requirements:

No document storage: We do not store identity documents or document images
No unnecessary retention: Identity verification data is not retained beyond what is strictly necessary to complete the verification and provide results
Minimal result storage: We store only transaction metadata (IDs, timestamps, outcomes) required for audit and compliance purposes
No secondary use: Verification data is used only for the purpose of providing the verification service

6. Consent Requirements

Before any identity verification request is processed, the individual whose identity is being verified must have provided their prior express consent to:

The collection and use of their personal information for identity verification
The disclosure of their information to VeroID and the Document Verification Service
The processing of their information to provide verification results

Our business customers are contractually required to obtain this consent before submitting any verification requests.

7. Disclosure of Information

We may disclose personal information to:

The DVS: Identity verification data is transmitted to the Australian Government's Document Verification Service to process verification requests
Official Record Holders: The government agencies that maintain official identity records (e.g., passport office, road authorities, births/deaths/marriages registries)
Our business customers: Verification results are provided to the business customer who submitted the request
Service providers: We use Stripe for payment processing and AWS for cloud infrastructure
As required by law: We may disclose information if required by law, court order, or government authority

We do not sell personal information or share it for marketing purposes.

8. Data Security

We implement robust security measures including:

Encryption in transit (TLS 1.2+) for all data transmission
Encryption at rest for stored data
Secure cloud infrastructure hosted in Australia (AWS Sydney region)
Access controls and authentication for all systems
Comprehensive audit logging
Regular security assessments
Incident response procedures

All systems and data are maintained within Australia in compliance with DVS requirements.

9. Data Retention

We retain information as follows:

Transaction records: Minimum 7 years (as required by DVS Gateway Service Provider conditions)
Business customer information: Duration of the business relationship plus 7 years
Identity verification data: Not retained beyond what is necessary to complete the verification

10. Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Make a complaint about our handling of your information

Note for individuals: If your identity was verified through VeroID by a business you interact with, please contact that business directly regarding your personal information. They are the primary holder of your information and responsible for managing your privacy rights in relation to their use of verification services.

11. Third-Party Services

We use the following third-party services:

Document Verification Service (DVS): Australian Government service for identity verification
Amazon Web Services (AWS): Cloud infrastructure (Sydney region)
Stripe: Payment processing

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to business customers via email. The current version will always be available on our website.

13. Contact Us

For privacy-related questions, access requests, or complaints, contact us at:

Email: privacy@veroid.com.au

One Shot Ventures Pty Ltd trading as VeroID
ABN: 50 690 149 609

14. Complaints

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992